Welcome To Your Benefits Website

Hello and welcome!  We are excited to have you as part of Team ACE Jiffy Lube.  We understand that choosing your benefits is an important decision for you and your family.  Everyone’s needs are unique.  We offer a variety of benefits and options so you can choose what works best for you and your family.  We created this website to help you make informed decisions.

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Carrier Contacts
HEALTH
Crumdale Advocates
Call / Text:
855-255-7060
Email:
advocates@crumdalepartners.com www.mycareHC.com

PHARMACY
HealthEZ
Telephone: (888) 479-2000

www.WellDyne.com
DENTAL & VISION
Telephone: (800) 438-6388
www.metlife.com
IDENTITY & FRAUD PROTECTION
MetLife | Aura
Telephone: (844) 931-2872

AUTO INSURANCE
Farmers Insurance
Telephone: (877) 330-6238
EMPLOYEE ASSISTANCE PROGRAM
ID Number: 9900MOO2
Telephone: (800) 316-2796
www.mutualofomaha.com/eap
WORLDWIDE TRAVEL ASSISTANCE
US: (800) 856-9947
Outside UD Call Collect: (312) 935-3658
LIFE | AD&D | DISABILITY
Telephone: (800) 769-7159
www.mutualofomaha.com
ACCIDENT | HOSPITAL
Telephone: (855) 244-8318

CRITICAL ILLNESS | UNIVERSAL lIFE
Telephone: (888) 763-7474
www.transamerica.com
GAP
Telephone: (800) 482-8770
www.optimedhealth.com

MEDICAL TRANSPORT
Telephone: (800) 643-9023
www.masaacess.com
401(k) PlanEmpower Retirement Participant  Website: EmpowerRetirement.com
Apple: Empower® on the App Store
Android : Empower, App
Customer Care Center (800)-338-4015

2025-2026 Benefits overview Videos

Below are two brief description videos. Watch the one that is applicable to you.

Corporate Employees, Store Managers,
Assistant Store Managers, Managers in Training and Lead Brake Technicians

Benefits Video: Lube Techs, Service Advisors,
Apprentice Repair Technicians and Keyholders

Plan Summaries and forms

Below are your plan summaries and forms. If you have any questions contact us below.

DISABILITY
Mutual of Omaha


    Lube Technicians, Service Advisors,
    Apprentice Repair Technicians, and Keyholders

    Benefit Questions?

    Have any questions regarding your enrollment or benefits available to you, call the number below and a dedicated agent will be happy to assist you.

    Haydee Millan-Feliz

    Sr. Account Manager
    Office: ​(305) 809-8211
    Talk/Text: (305) 809-8074

    Brandon Kress

    VP, Benefits Consultant
    Talk/Text: (954) 667-9197

    HR Questions?

    Have any questions regarding your deductions and enrollment, please contact:
    PuzzleHR
    Telephone: (872) 250-0553 | 8:00 AM - 8:00 PM EST

    2021-2022 Benefits Overview

    This is a brief description of the video that you will view below.

    Ready to Enroll?

    Please Note: 202-2025BENEFITS OPEN ENROLLMENT
    *Note: If you are experiencing difficulty logging in, please remember that your username is always your email address. If you have forgotten your password, click "Forgot Password" and follow the steps to reset it. If that doesn't work, please contact PuzzleHR at employeesupport@puzzlehr.com or (872) 250-0553.